Privacy

1. Who We Are
The Resin Floor Co. (UK) Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

Company Name: The Resin Floor Co. (UK) Ltd
Registered Address: Unit 3, Rignals Lane Industrial Estate, Galleywood, Chelmsford, Essex, CM2 8RF
Company Registration Number: 08316798
ICO Registration Number: 00013275703
Contact Email: sales@resinfloor.co.uk

Telephone: 020 7096 8990

2. Data Protection Officer
Name: Jason Hyatt
Email: DPO@resinfloor.co.uk

3. What Information We Collect
We may collect and process the following personal data:

Name, address, email address and telephone number
Project or enquiry details
Payment and transaction information
Communication records (including emails and call recordings)
Website usage data via cookies and analytics tools

We collect this information when you:

Make an enquiry (phone, email, website forms)
Request a quote or service
Engage with us as a customer, supplier, or partner

4. How We Use Your Information
We use your personal data to:

Respond to enquiries and provide quotations
Deliver our services and fulfil contracts
Process payments and manage accounts
Maintain internal records
Improve our website and services
Send marketing communications (where consent has been given)
Prevent fraud and ensure security

5. Legal Basis for Processing
We process personal data in accordance with the UK GDPR and Data Protection Act 2018. Our lawful bases include:

Performance of a contract – to deliver services or fulfil agreements
Legal obligation – to comply with applicable laws and regulations
Legitimate interests – including business operations, fraud prevention, system security, and compliance
Consent – for marketing communications and optional data use

Where we rely on legitimate interests, we ensure these do not override your rights and freedoms.

6. Legitimate Interests
Our legitimate interests include:

Operating and improving our business
Delivering services efficiently
Preventing fraud and managing risk
Maintaining system and data security
Supporting audit and regulatory compliance

7. Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).

Creditsafe Transparency Notice:
https://www.creditsafe.com/gb/en/legal/transparency-notice-customer-supplier.html

TransUnion Credit Reference Agency Information Notice (CRAIN):
https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference

TransUnion Bureau Privacy Notice:
https://www.transunion.co.uk/legal/privacy-centre/pc-bureau

8. Sources of Personal Data
We may collect personal data from:

You directly
Clients or employers
Referees (where applicable)
Publicly available sources (e.g. websites, social media, public records)
Credit reference agencies
Third-party service providers

9. Sharing Your Information
We may share your personal data with:

Group companies
Suppliers and subcontractors
Professional advisers
Credit reference agencies
IT and system providers
Regulators or law enforcement where required

We do not sell your personal data.

10. International Transfers
We may transfer personal data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place, including:

Standard contractual clauses
Approved international data transfer agreements
Transfers to countries with adequate protection standards

11. Data Retention
We retain personal data only as long as necessary to:

Fulfil the purposes it was collected for
Comply with legal, tax, and regulatory obligations

Data related to credit checks is retained only as required and then securely deleted.

12. Your Rights
You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise your rights, contact us using the details above.

13. Complaints
You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability

To exercise your rights, contact us using the details above.

The right to lodge a complaint with the Information Commissioner’s Office (ICO) or another supervisory authority.

You have the right to complain to the UK Information Commissioner’s Office (ICO) or another relevant data protection authority if you are dissatisfied with how we manage your personal data.

14. Provision of Personal Data
Providing personal data is:

Contractual – required to deliver services
Legal – required for compliance and fraud prevention

If you do not provide the required data:

We may be unable to provide services
Contracts may not be fulfilled
Verification checks may not be completed

Providing data for marketing is optional and can be withdrawn at any time.

15. Automated Decision Making
Non-Automated Decision Making and Profiling
We may use automated systems to support processes such as risk assessment, fraud prevention, and identity verification.
However, we do not make decisions that have legal or significant effects based solely on automated processing. All decisions involve human review.

16. Telephone Call Recordings
We may record telephone calls for:

Training and quality assurance
Accuracy of information
Dispute resolution
Legal and regulatory compliance

17. Marketing
We may contact you with information about our products and services where you have consented.
You may opt out at any time by:

Clicking unsubscribe
Contacting us directly

18. Cookies and Analytics
We use cookies and analytics tools (such as Google Analytics) to:

Improve website performance
Understand user behaviour

You can control cookies through your browser settings.

19. Changes to Policy
We keep this policy under regular review and will update it as required.
The latest version will always be available on our website.

Last Updated: 20 March 2026